General Terms and Conditions

Prices & Payment
Unless otherwise stated in writing, all rates are fully inclusive of Unlimited Free Mileage, Insurance, Collision Damage Waiver (CDW), Theft Waiver, Airport Surcharges, Breakdown Recovery and All Local Taxes. In Australia, a 2% Government Tax is levied locally.
Local Driving Permit fees are not included. Full payment is required at the time the reservation is made. Payment may be made by cheque, or major credit card. Whizz Car Rental accepts Visa, Mastercard, Maestro, American Express, Diners, Switch, Delta, Solo, JCB.

Flight Information
If you are collecting your car at the airport, it is imperative that Whizz Car Rental is provided with your correct outbound flight number and estimated arrival time. If this is not known to you at the time your reservation is made, please ensure that you make contact with our reservations department at least 7 days prior to departure. If we are not provided with the correct flight information within the period stated, no responsibility can be accepted or compensation allowed for a failed rental.

Out Of Hours Charges
Whizz Car Rental is happy to arrange for your vehicle to be available at the airport even outside of working hours. However, in some cases, this will attract a 'out of hours¹ charge, details of which will be given to you at the time of our receiving your outbound flight information. Please also note that should your flight be delayed, causing collection of the car to fall within 'out of hours¹ times, this charge will also apply. In either case, these charges are paid locally.

Delivery / Collection
Collection of your rental vehicle is normally at the airport or local office. In some locations deliveries are available. Where clients require their car to be delivered to their accommodation, full details of the address and time of delivery must be given to Whizz Car Rental at the time of booking. In some cases, a delivery charge may apply, please ask our reservations department at the time of booking.

Period Of Rental / Daily Rate Calculation
Prices are based on a full 7 day rental. In most destinations, the minimum period of hire is 3 consecutive days, however shorter durations may be available in some locations, please check with our reservations staff. In most cases, for rentals of less than a week, the daily rate is 1/5th of the weekly rate. For rentals of over a week, additional days are charged at 1/7th of the weekly rate, unless stated otherwise. All hires are calculated and sold in periods of 24 hours. After collection of the car, extensions of the hire period will be charged by the local car hire company at the local daily rate (which may be considerably higher). It may be possible to extend by contacting the Whizz Car Rental Reservations Centre, who will endeavour to make the extension to your rental at our low pre-booked rates, however, we cannot always guarantee this. Missed return deadlines will be charged locally. Please note that no refunds will be made for vehicles returned early.

Driving Licence
At the time of collecting a vehicle, drivers must produce a full valid driving licence, issued by their country of residence, held for at least one year. Our reservations staff should be informed at the time of booking of any endorsements on the driver¹s licence as in some cases, hire will not be possible with certain types of endorsements. A minimum age restriction may apply at some locations, particularly in the USA. No refunds will be given for rentals aborted due to non-production of any driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable.

Driver¹s Age
If you are under 25 years old or over 70, it may still be possible to rent a car with Whizz Car Rental but some age restrictions do apply in certain destinations. Please check on the relevant page of this website for details.

Additional Drivers
In some locations charges may apply for additional drivers, please check with our reservations department at time of booking. Whizz Car Rental cannot be held responsible for any increase in charges.

Number Of Passengers
All vehicles are insured for the appropriate maximum number of passengers. Please ensure that you choose a vehicle suitable for the size of your party.

Driving Restrictions
Restrictions may be applicable when crossing country borders or certain states within the USA. Please advise our reservations department at the time of booking if you plan to drive your vehicle out of the country/state of collection. For cross border use additional charges may apply, these charges will be payable locally. Please check for further information with our reservations department.

Special Requests
In some locations there will be an additional charge for special request items such as Child/Infant seats, Roof Racks, Ski Racks and Snow Chains. These items are readily available for our clients in most locations but must be pre-booked. Please note that in most countries, Child Seats are mandatory. No guarantee can be made regarding special request availability.

Cancellation Policy
Cancellation must be made in
writing either by e-mail, or surface mail to the contact address displayed
in the Contact us page of this site. E-mail is the preferred method, any
cancellation instructions transmitted by this method will receive priority
status over surface mail. Full voucher value charges plus an administration
fee of £15 will apply to the person named on the relevant booking page of
this web site if the voucher is used after a reservation has been
cancelled;

Notice Period & Applicable Charge
More than 28 days £30.00
Within 28 days 35%
Within 14 days 55%
Within 7 days 60%
Within 3 days 90%
No shows or cancellations made after start date of hire 100%

Deposits
Upon collection of your car, you will be required to leave a deposit. The amount of deposit will vary by destination and will usually be requested by credit card. Upon collection of the vehicle, all clients must produce a valid credit card in the name of the lead driver as a form of identification and deposit, Cash deposits are rarely accepted. Fuel deposits are payable locally and generally refundable if the vehicle is returned with a full tank. If the vehicle is not returned full, you will be charged locally for the fuel required to fill the tank, together with a service charge for re-fuelling. Deposits against damage are required in some countries and a major credit card can be used for this purpose. If you do not have a valid credit card at the check out point you may be refused a vehicle.

Vehicle Type / Vehicle Suitability
Whizz Car Rental cannot guarantee a particular model or make of vehicle. The vehicle type shown on your car hire voucher is for guidance only and we reserve the right to substitute the quoted model with another similar vehicle. If for any reason the vehicle supplied is not equivalent to that requested or not suitable due to performance or condition, please inform the local car hire company immediately and Whizz Car Rental in writing. Whizz Car Rental cannot accept any liability where this procedure is not followed.

Mechanical Difficulties / Accidents
In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to the local car hire company straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from the local car hire company supplying your vehicle and whose name and address appears on your voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company become involved. Compensation cannot be considered when this procedure is not followed correctly.

Insurance Excess and Exclusions
The insurance cover offered by our suppliers may have an excess attached, this is the first amount of any claim which remains the responsibility of the hirer. The excess amount will vary by location and can be advised at the time of reservation. It is possible to waive all or part of the excess by payment of a further fee, this may be done directly with us at time of making your reservation. The insurance cover provided does not cover tyres, windscreens, damage to the roof, the underside and interior of the car, towing charges and any damage caused wilfully or clearly by driver negligence. You may therefore be liable for the cost of damage so caused. Insurance cover is not provided for personal injury or contents of the car in case of theft.

Provision Of Vehicles
A car hire supplier can refuse to provide a vehicle to any person, who is, in their opinion unfit to drive or does not meet eligibility requirements. In such cases, your contract with Whizz Car Rental will immediately become void and we will have no further liability to you.

Free Offers And Value Added Extras
All special offers, discounts or free extras over our standard rates are offered on a subject to availability basis. Whizz Car Rental cannot accept any responsibility in the unlikely event that it is temporarily out of stock.

Additional Conditions Applicable
To The USA, Canada and Australia.
Parts of these territories may have additional terms and conditions for hirers. Please ensure you enquire locally for any applicable conditions.

General Conditions
All reservations made by clients are subject to our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Whizz Car Rental and our clients except for those terms imposed by law where application is mandatory.
The client acknowledges that in making a reservation with Whizz Car Rental they do so only on the basis of the material contained in the Whizz Car Rental Web Site or relevant advertising medium. All other statements or representations made by Whizz Car Rental, it¹s employees, agents or sub-contractors are of no effect unless confirmed in writing by Whizz Car Rental to the client.
Whizz Car Rental sources vehicles from various rental companies in the countries in which it operates. The rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company which supplies the vehicle. You will be subject to it¹s terms and conditions and local law.
Whizz Car Rental reserves the right to pass on to the client any government increase in local VAT or other taxes that may be introduced after a reservation is made. Any additional charges payable on arrival are subject to local VAT at the prevailing rate in that country.
Whizz Car Rental¹s liability to the client for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, or any other cause shall not exceed twice the invoiced value of the rental.
Whizz Car Rental will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, driving off of paved roads or driving without due care and attention. The client will indemnify Whizz Car Rental against any claims arising from such actions.

These terms & conditions are not exclusive.

Whizz Car Rental is a trading name of Recall International Ltd.